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Refund and Returns Policy

Refund & Returns Policy – FavorThemes.com

Last Updated: 01/11/2025

Thank you for choosing FavorThemes.com.
All our products are digital downloads, therefore no physical return is required.

Please read our Refund Policy carefully before making a purchase.

1. Digital Product Purchase

All items sold on FavorThemes.com are digital products such as:

  • WordPress Themes
  • Website Templates
  • Design Files
  • Licensing & Documentation

Once payment is completed, customers receive instant access to the downloadable files.

2. No Refund on Wrong Purchase

Because downloads cannot be reversed, we do not provide refunds in these cases:

❌ You purchased the wrong product
❌ You changed your mind after purchase
❌ You do not know how to use WordPress
❌ Product is incompatible with your hosting or plugins
❌ You thought it was something else
❌ Any reason that is not related to product functionality

3. When Refund is Possible

Refund is approved only in rare cases:

✔ If the product is completely non-functional
✔ If the product does not match the description
✔ If our support team fails to fix a major issue within 7 days

In such cases:

  • You must provide proof of issue
  • Our support team will attempt to fix it
  • If issue is confirmed and cannot be fixed, refund will be granted

4. Before Requesting a Refund

Please contact our support team with:

  • Order ID
  • Product Name
  • Issue details
  • Screenshot or video (if possible)

We will try our best to solve the problem quickly.

5. Support & Updates are Included

After purchase, customers get:

  • Installation help
  • Bug fixes
  • Technical support depending on license
  • Free product updates

Support does not include:
❌ Custom code development
❌ Custom design changes
❌ Third-party plugin conflicts

6. Duplicate Purchase

If you accidentally purchased the same product twice, contact us within 48 hours.
We will verify and provide refund for the duplicate order.

7. Unauthorized Use / Fraud

We reserve the right to refuse refunds if:

  • Files were downloaded and used
  • Product was shared, resold, or pirated
  • Chargeback was initiated without contacting support

Legal action may be taken against fraudulent activities.

8. How to Request a Refund

You can submit a refund request through:

Email: help@favorthemes.com
Include:

  • Order ID
  • Email used in purchase
  • Issue details

We respond within 24–72 hours.

9. Contact Information

If you need any help or have questions, feel free to contact us:

Website: https://www.favorthemes.com
Email: help@favorthemes.com

✅ Sharp, legally clear wording
✅ Razorpay / PayPal friendly
✅ Protects your business from fake refunds
✅ Good for global customers

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